{"id":1228,"date":"2019-02-12T15:25:08","date_gmt":"2019-02-12T14:25:08","guid":{"rendered":"https:\/\/ugobassiapartments.com\/servizio-clienti\/"},"modified":"2023-04-04T10:37:02","modified_gmt":"2023-04-04T08:37:02","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/ugobassiapartments.com\/en\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"\n<h2>Our references<\/h2>\n\n\n\n<p><strong>For any need you can write to<\/strong> <a href=\"giovanni.santunione@creasystem.it\">info@<\/a><a href=\"info@ugobassiapartments.com\">ugobassiapartments<\/a><a href=\"giovanni.santunione@creasystem.it\">.com<\/a> <strong> or you can call<\/strong>  <a href=\"tel: +393462245545\">+39 3462245545<\/a><\/p>\n\n\n\n<p><strong>Ownership identification<\/strong><br>CREA S.P.A. <\/p>\n\n\n\n<p><strong>Registered office Piazzale Anceschi 5, 40141 Bologna (BO) Italy.<\/strong><\/p>\n\n\n\n<p><strong>VAT NUMBER:<\/strong> 00314460379<\/p>\n\n\n\n<h2>Booking cancellation policy<\/h2>\n\n\n\n<p>Is possible to cancel the reservation for free up to 14 days before the arrival date. In case of cancellation less than 14 days in advance the total amount will be retained.<br><\/p>\n\n\n\n<h2>Check-in and Check-out<\/h2>\n\n\n\n<p><strong>From 2.00 pm is it possible to access in our apartments. After 7.00 pm, the access is always guaranteed through a sophisticated code system.<\/strong><\/p>\n\n\n\n<p><strong>Check-out must be done by 11:00 a.m. and if our guests need it, we can suggest the nearest external luggages deposit.<\/strong><\/p>\n\n\n\n<h2>Payment Methods<\/h2>\n\n\n\n<p><strong>Payments can be made by credit card.<\/strong><\/p>\n\n\n\n<p><strong>Ugo Bassi Apartments will never be aware of the information regarding the Client&#8217;s credit card.<\/strong><\/p>\n\n\n\n<p><strong>The payment procedure by credit card is carried out using a secure connection, through the Smoobu booking portal in which the Client must indicate the data requested by the Site such as, by way of example, the type, number and expiry date of the credit card and any other data or security codes requested by the person managing the transaction (for example, MasterCard SecureCode and Verified by Visa).<\/strong><\/p>\n\n\n\n<p><strong>It is always required to indicate a telephone number where the client can be contacted.<\/strong><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/ugobassiapartments.com\/en\/faq\/\">FAQ<\/a><\/strong><br><strong><a href=\"https:\/\/ugobassiapartments.com\/en\/privacy-policy\/\">PRIVACY POLICY<\/a><\/strong><br><strong><a href=\"https:\/\/ugobassiapartments.com\/en\/cookie-policy\/\">COOKIE POLICY<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our references For any need you can write to info@ugobassiapartments.com or you can call +39 3462245545 Ownership identificationCREA S.P.A. Registered office Piazzale Anceschi 5, 40141 Bologna (BO) Italy. VAT NUMBER: 00314460379 Booking cancellation policy Is possible to cancel the reservation for free up to 14 days before the arrival date. In case of cancellation less [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Holiday Rentals - Costumer Service | Ugo Bassi Apartments<\/title>\n<meta name=\"description\" content=\"Ugo Bassi Apartments offers an excellent customer service to satisfy every request of its guests.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ugobassiapartments.com\/en\/customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Holiday Rentals - Costumer Service | Ugo Bassi Apartments\" \/>\n<meta property=\"og:description\" content=\"Ugo Bassi Apartments offers an excellent customer service to satisfy every request of its guests.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ugobassiapartments.com\/en\/customer-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Ugobassiapartments\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-04T08:37:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ugobassiapartments.com\/wp-content\/uploads\/2019\/02\/ogImage.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"1 minute\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ugobassiapartments.com\/#website\",\"url\":\"https:\/\/ugobassiapartments.com\/\",\"name\":\"Ugobassiapartments\",\"description\":\"Case e appartamenti per vacanze\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/ugobassiapartments.com\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ugobassiapartments.com\/en\/customer-care\/#webpage\",\"url\":\"https:\/\/ugobassiapartments.com\/en\/customer-care\/\",\"name\":\"Holiday Rentals - Costumer Service | Ugo Bassi Apartments\",\"isPartOf\":{\"@id\":\"https:\/\/ugobassiapartments.com\/#website\"},\"datePublished\":\"2019-02-12T14:25:08+00:00\",\"dateModified\":\"2023-04-04T08:37:02+00:00\",\"description\":\"Ugo Bassi Apartments offers an excellent customer service to satisfy every request of its guests.\",\"breadcrumb\":{\"@id\":\"https:\/\/ugobassiapartments.com\/en\/customer-care\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ugobassiapartments.com\/en\/customer-care\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ugobassiapartments.com\/en\/customer-care\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ugobassiapartments.com\/en\/customer-care\/\",\"url\":\"https:\/\/ugobassiapartments.com\/en\/customer-care\/\",\"name\":\"Customer Care\"}}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/ugobassiapartments.com\/en\/wp-json\/wp\/v2\/pages\/1228"}],"collection":[{"href":"https:\/\/ugobassiapartments.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ugobassiapartments.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ugobassiapartments.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ugobassiapartments.com\/en\/wp-json\/wp\/v2\/comments?post=1228"}],"version-history":[{"count":11,"href":"https:\/\/ugobassiapartments.com\/en\/wp-json\/wp\/v2\/pages\/1228\/revisions"}],"predecessor-version":[{"id":2908,"href":"https:\/\/ugobassiapartments.com\/en\/wp-json\/wp\/v2\/pages\/1228\/revisions\/2908"}],"wp:attachment":[{"href":"https:\/\/ugobassiapartments.com\/en\/wp-json\/wp\/v2\/media?parent=1228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}